Below are some FAQs. To provide you with the best customer experience, we highly encourage your feedback. If you have any questions, please email us at:luxsecreta@luxsecreta.com

Q: Where do you ship from?

A: We ship from our partner warehouses and factories located in the United States and China. Since different factories specialize in different manufacturing fields, your items may be shipped separately

Q: How long will it take for my items to arrive?

A: All orders typically take 7–30 business days to arrive. Shipping times vary depending on the product and delivery location, as well as demand

Q: Where can I place an order from?

A:You can place an order from any country; we deliver worldwide

Q: Is shipping really free?

A: Yes, all orders come with free shipping!

Q: Where is your company located?

We are based in Shenzhen and Changsha, China; our high-quality supplier locations are also in China

Q: What currency will I be charged in?

A: All orders are processed in US dollars

Q: Will I receive a confirmation number when I place an order?

A: Yes, all customers receive an order number after placing an order

If you do not receive it within 24 hours, please message us via email or customer service number

Q: What types of payments do you accept?

A: We accept all major credit cards: Visa, Mastercard, Discover, Diners, American Express, Apple Pay, Google Pay, and other payment methods

Q: If I enter my email address, will you sell my personal information?

A: We do not sell customer information. Emails are used solely for order follow-ups and to send newsletters with promotions and coupons

Q: Do I need to pay customs duties?

A: You do not need to pay customs duties

Welcome to LuxSecreta.com, where we meet your needs with the safest and highest-quality products. While browsing social medias like Twitter or YouTube, you may spot some interesting products that are uncommon or not yet available. You can request us to list them by sending an email—helping you find and access these exclusive products is our mission

Our goal is to offer you a selection of safe and premium products, while delivering on our commitment to customer service and satisfaction with fair pricing and first-class service

We firmly believe you will love our products, and all orders include free shipping!

Any questions?

Please contact us immediately via our contact page or email us at:luxsecreta@luxsecreta.com

Happy shopping!

LuxSecreta.com

Q:Is shipping free?

A:Yes, all orders come with free shipping!

Q:Why is my order being shipped in separate packages?

A:If your order contains multiple items, each item may be shipped from a different warehouse, depending on which warehouse can fulfill it the fastest. Alternatively, if a particular item is very popular and experiencing limited stock, we may ship different items at different times and in separate packages to avoid delays and ensure you receive your products as soon as possible!

Q:When will I receive my order?

A:Orders are shipped directly from our various domestic warehouses, and our warehouse team does everything possible to get your order to you quickly! Your order is expected to arrive within 3–6 weeks(Please note that due to the high popularity of our products, the above are estimates only)

Q:My order processing time？

A:After you successfully pay on the platform, we will process your order within 3 to 7 working days, and you will be able to check your logistics information

Q:What should I do if my order is delayed or lost during shipping?

A:All our orders are fully insured for shipping and handling. If your order is held up at customs, returned, or lost in transit, we sincerely apologize! The postal service is beyond our control. However, since your package is insured, we will do our best to send you a replacement package with faster shipping and full tracking. Please refer to our Refund and Returns Policy to see which shipping situations may be covered

Q:Do I need to pay customs duties?

A:No charges apply; your order is delivered directly to your home

Note: We do not ship to Islamic countries

Personal Information We Collect

This privacy policy describes how we collect and use your personal information when you visit or make a purchase from LuxSecreta.com (“the Site”)

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site

When you shop or attempt to shop through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. For example, when you use PayPal to shop or attempt to shop on the Site, we collect your PayPal email address. We refer to such information as “Order Information”

How Do We Use Your Personal Information?

We generally use the collected Order Information to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with order confirmations). In addition, we use Order Information for the following purposes:

- To communicate with you;

- To screen orders for potential risk or fraud;

- To process disputes

- Data Retention

- When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information

Minors:The Site is not intended for individuals under the age of 18

Contact Us

For more information about our privacy practices, if you have any questions, or if you wish to file a complaint, please contact us via email:luxsecreta@luxsecreta.com

Adult products are categorized as special items. For reasons of safety and personal hygiene, returns or exchanges are not accepted once the product has been delivered. If the item you receive is not as described or has a defect, please contact us within 48 hours after receipt of your order. We will send you the correct product or refund your full payment，The refund will be returned to your account within 3 to 7 working days

Please note: This policy does not cover incorrect delivery addresses, refused Receiving, or items damaged by the customer

Returns and Refunds

If you have not received your package after 50 days, please contact us to request a refund

If more than 50 days have passed since your purchase, we are unfortunately unable to offer a refund

Please follow the steps below to obtain a refund:Request your Return Authorization Number and send an email to (luxsecreta@luxsecreta.com) detailing the reason for the return and including product photos or videos supporting the return claim. Upon approval, you will receive the address of our nearest warehouse to which you may ship the product to be returned. To ensure your refund is successful, please use a trackable shipping service. We are not responsible for packages lost or missing in transit

Exchanges :We only replace items if they are defective or damaged. If you need an exchange, please send an email to (luxsecreta@luxsecreta.com)

Can I cancel my order after placing it?

Unfortunately, once your order is processed or shipped, we are unable to cancel it. If you cancel before your order is processed or shipped, a 20% cancellation fee will be charged to cover restocking and the refund fees charged to us by credit card companies

This website is operated by LuxSecreta. Throughout the website, the terms “we” and “our” refer to LuxSecreta. LuxSecreta offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and statements stated here

By accessing our website and/or purchasing products from us, you are engaging in our “Services” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including but not limited to browsers, vendors, customers, merchants, and/or content contributors

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes

Our store is hosted on shoplazaa. They provide us with the online e-commerce platform that allows us to sell our products and services to you

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws)

You must not transmit any worms, viruses, or any code of a destructive nature

A breach or violation of any of the Terms will result in an immediate termination of your Services

Section 2 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site

Section 3 – Modifications to Services and Prices

Prices for our products are subject to change without prior notice

We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without prior notice

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service

Section 4 – Products or Services (where applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are returnable only according to our policy

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any color will be accurate

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction at our discretion, but we are not obligated to do so. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor do we warrant that any errors in the Service will be corrected

Section 5 – Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party

SECTION 6- CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes

SECTION 7 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shallLuxsecre, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental

Section 8 - Contact Information: For any questions regarding the Terms of Service, please send an email to (luxsecreta@luxsecreta.com)

Contact us & About us ：The company is jointly operated by luxsecreta and BLUE STAR TRADING LIMITED，BLUE STAR TRADING LIMITED

Company address：RM C，6/F，WORLD TRUST TOWER 50 STANLEY STREET CENTRAL HK，Luxsecreta's address is: Changsha, China

About Hong Kong Law

Dear Valued Customers,

In strict compliance with the Juvenile Protection Law and international regulations

(including EU GDPR age provisions, US COPPA Act, etc.), and upholding our corporate social responsibility, we hereby declare:

All adult novelty products (including silicone products, vibrators, lubricants, etc.) are strictly for individuals aged 18 years or older.

We advocate:

Industry partners to jointly prevent sales to minors

1. Important Disclaimer

Nature of Products and Intended Use:

All products sold on this website ([Luxsecreta.com]), including but not limited to vibrators, silicone products, erotic lingerie, SM/BDSM paraphernalia and related accessories (collectively, the “Products”), are expressly designed and sold to consumers who have reached the age of majority for personal entertainment and private use only. These products are not medical devices and are not intended to diagnose, cure, mitigate, treat or prevent any disease or health condition

Limitation of Liability:

“AS IS” SALE: All products are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by applicable law, [Luxsecreta] and its owners, employees and agents expressly disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, safety or performance. You understand and acknowledge that there are inherent risks in the use of the Products on this website

USE AT YOUR OWN RISK: You assume all risks in the purchase and use of the Products on this website. In no event shall [Luxsecreta] and its affiliates be liable for any direct, indirect, incidental, special, punitive or consequential damages (including, but not limited to, personal injury, property damage, loss of data, lost profits, business interruption) arising out of the use or inability to use the products, whether based on contract, tort (including negligence), strict liability or other legal theory, even if advised of the possibility of such damages.

Product Misuse: [Luxsecreta] is not responsible for any damages or injury caused by any kind of product misuse, abuse, unauthorized modification, failure to follow product instructions or safety warnings

Third Party Content/Links: This website may contain third party content (reviews, articles) or links to third party websites for informational purposes only. [Luxsecreta] is not responsible for their accuracy, completeness or security and does not endorse their content. Accessing these links is at your own risk

No Professional Advice: Any information (product descriptions, usage suggestions, etc.) provided on this website does not constitute medical, legal, sex therapy or other professional advice. Always consult a qualified medical professional or attorney if you have any health or legal issues

2. Age Limits and Verification Policy

Legal Age Requirement: You must be an adult under the laws of the country of shipment (usually 18 or 21 years old, depending on the jurisdiction) to browse this website, purchase products or receive any marketing information from this website

Strict Verification:

We reserve the right to use a third-party age verification service or request proof of age (processed for privacy protection) when necessary. Failure to pass age verification will result in order cancellation

Deliberately misrepresenting age is illegal and may result in legal consequences

Minors are prohibited from accessing this website or using the products on this website. We take reasonable steps to prevent access by minors, but the ultimate responsibility lies with our customers to ensure that their devices are not accessed by minors

Effective date: [07/01/2025]

Last updated: [07/01/2025]